Management or Frontline or Professional | MECHANICSVILLE, VA
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| OBJECTIVE
To secure a position with a well established company with a stable environment that will lead to a long term relationship. | | | RELOCATE
VA |
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*****Partial listing of resume.*******
******Please sign up for full access.****** o top levels. Equally successful in management and front-line positions. Lead by example manager, engaging employees and capitalizing on individual skills. Strong sense of integrity and company loyalty. Operations experience within highly regulated industries, ensuring strict compliance.
Sales Growth & Goal Attainment
Individualized Account Plans
Product Introduction & Education
Customer Service & Satisfaction
New Market Entry & Penetration
Market Research & Customer Profile
Sales & Territory Management
Budget Management & Analysis
Issue Management & Resolution
Policies, Procedures, & Controls
Staff Management, Coaching, & Training
Operations Management
PROFESSIONAL EXPERIENCE
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WASHINGTON MUTUAL BANK, 2001- 2009
-- Financial Center Manager, Peoria, AZ, 2006- 2008
Lead center operations, recruiting, mentoring, and drive performance of up to 10 employees. Maximize customer loyalty by ensuring attentive, helpful service. Train team on opportunity-identification techniques and proactive follow up with customers to meet future needs. Maintain top branch performance by closely analyzing budgets and efficiency ratios. Establish controls to ensure strict adherence to policies and satisfactory audits across center functions. Resolve escalated customer issues.
** Established three new locations and positioned two as "Premier Branch" for ranking in the top 5% within first year of assuming leadership role.
** Exceeded regional and branch goals for all products consisting of investment referrals, consumer and business checking, and consumer / business / mortgage lending.
-- Assistant Financial Center Manager, Thornton, CO, 2002-2004 / Surprise, AZ, 2004-2006
Hand-sellected by regional manager based on sales accomplishments to advance to assistant management role and build new market in Colorado. Subsequently recruited by prior branch manager to transfer back to new branch to assume assistant manager role in Surprise, AZ.
Managed daily operations of assigned branches to maintain operational effectiveness. Coached front-line staff to maintain customer-friendly environment. Reviewed expense-allocation reports to ensure accuracy and communicate discrepancies as well as review integrity of loan files for accuracy and minimize risk to the company. Interfaced with other branches on loans to move process forward.
** Met / surpassed key branch objectives, exceeding all goals, earning various performance awards.
** Played essential role in growing new Surprise branch to $40 million deposit base.
** Received Intermountain Group Spirit Award, 2003 for the region; sellected by colleagues for being a positive influence to customers and employees, developing / implementing innovative ideas, treating everyone with respect, and being a team player.
** Chosen to travel to new branches to train employees on company practices and procedures.
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