Operations Manager or Operational Risk Manager or Complia... | Tega Cay, SC
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| OBJECTIVE
Objective: Obtain an operations management or compliance risk management professional role with a leading financial services company. | | | RELOCATE
AL FL SC |
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*****Partial listing of resume.*******
******Please sign up for full access.****** sity, New Orleans, LA, Master of Business Administration - Leadership, Investments, International Marketing, December 1992 - GPA 3.786
- Loyola University, New Orleans, LA, Bachelor of Music - Trumpet, Piano, Jazz, May 1990, Minor: Media Communications
EMPLOYMENT RECORD - BANK OF AMERICA (May 1993 - February 2009):
August 2008 - February 2009
Business Continuity Risk Manager - Global Treasury Mgmt Operations, Charlotte, NC
- Managed a project to assess a significant global business unit´s business continuity capabilities.
- Coordinated event management and communication for significant business continuity events.
- Conceptualized, developed, tested and implemented the global implementation (U.S., Canada, Mexico, Europe and Asia) of the Executive Leadership Blackberry Emergency Communication Tool for Global Treasury Management Operations.
- Designed, tested and implemented several business continuity tools using Microsoft Sharepoint.
June 2006 - July 2008
Manager - Operations Compliance Team - Merchant Card Services, Charlotte, NC
- Managed a virtual team of operational risk managers and senior operational risk specialists responsible for compliance oversight functions for a highly complex business unit: Bank America Merchant Services.
- Oversaw the Merchant Services Work Area Recovery Improvement Project to improve the business unit´s recovery capabilities for 27 plans from Red to Green within five months, 30-days ahead of target.
- Developed and presented enterprise risk management deliverables (e.g., Line of Business Self Assessments, Compliance Program, Compliance Awareness and Training, Audit Issues, Risk Review).
December 2002 - May 2006
Manager - Contact Center Operations Compliance Team - Customer Service and Support, Charlotte, NC
- Managed a virtual team of operational risk managers and senior operational risk specialists responsible for compliance oversight functions in a retail banking environment.
- Influenced senior business leaders, managers and associates toward proactive risk management.
- Designed, built, tested and implemented risk management processes and tools.
- Developed and presented enterprise risk management deliverables (e.g., Line of Business Self Assessments, Compliance Program, Compliance Awareness and Training, Audit Issues, Risk Review).
April 1999 - December 2002
Manager - Contact Center Operations Compliance Team - eCommerce, Dallas, TX
- Managed a virtual team responsible for operational compliance and risk activities for Online Banking.
- Influenced senior business leaders, managers and associates toward proactive risk management.
- Specific responsibilities included:
*Business Continuity Planning, Testing and Event Management
*Change Initiative Support,
*Fraud Processing,
*Information Security and Access Management,
*Offsh
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